How a Company Creates a Brand

Many business owners make an effort to create a brand for their businesses. A brand represents the impact or lasting impression from all that is seen, heard, or experienced by customers who come into contact with a company and its products and services.

In creating a brand, or branding, a business manages the effect that the product or service has on the customer. We’ll look at the hands-on process of creating a brand in this article, and what it means to a business and its investors.

Define Your Business and Your Brand

To get an idea of what your brand might look like, write down three things that define your business.

For example, a dry cleaning company that specializes in suits and higher-end clothing might choose:

1. Properly cleaned attire
2. Same day service
3. Safe cleaning technique, whether the fabric is silk, satin, cashmere, or cotton

This might boil down to “Clean, Quick, and Safe.”

Be Consistent

You want your brand to have the same message and effect on all your customers. McDonald’s (MCD) is probably the best example. You can go to Bangkok and find a McDonald’s by looking for the Golden Arches. When you go inside, you can order a burger and fries without speaking a word of Thai. Moreover, you will know how that burger will taste before you take the first bite.

This is because McDonald’s has a standard menu all over the world. There is a smaller regional menu that is up to franchise owners, but every restaurant has to offer the basics like a cheeseburger and Big Mac.

People don’t go to McDonald’s because it is healthy. They go there because they know what to expect and they like it. You want to create this same message of consistency. You want to tell your customers when they use your product or service, they will get exactly what they want every time.

Differentiate the Product

Successful brands create a gap between themselves and their competitors in consumers’ minds. Similar companies generally offer products that are 99.9% identical to non-specialists. The difference is in the brand. For example, how many people would notice if you tore the label off a pair of Levi’s and sewed on a Calvin Klein label?

When you differentiate your brand, you have to work against others in your field. You need to find the small difference between your service or product and that of your competitors.

After discovering it, hype it up every way you can in your marketing campaigns. If consumers have two identical choices as far as price and quality, they will go to the one that is closest at that time. By differentiating your brand, you will encourage them to seek you out instead of your competition.

Be Creative

Innovative ideas and unique messages always enhance the status of a brand.

From 2000-2010, Apple computers underwent a significant upsurge in sales. There are many reasons for this, but an important one is that they had changed their brand to embody creativity. Apple ran ads that associated their computers with people on the cutting edge.

When people first saw the 1985 Super Bowl commercial of blindfolded businessmen marching off cliffs, or the ads with images of the Dalai Lama and Einstein, it was clear that Apple was for innovators and Microsoft Windows was for lemmings.

This message has been pounded into consumers’ minds over the following decades with multiple campaigns enforcing the same theme.

Make an Emotional Connection

You want people to connect to your products or services on an emotional level. If customers can tie using your product or service back to a positive time in their lives, you have a much better chance of building brand loyalty.

It doesn’t necessarily have to be a direct connection. Tampax ran ads showing historical events like Woodstock with the simple message “Tampax was there.” Folgers associates itself with a pastoral scene in every commercial, such as hockey in the winter, walking in summer, and camping in the mountains. Who could watch that without having positive memories?

It doesn’t always have to be a positive connection either, just an emotional one. Insurance companies do this by showing the aftermath of disasters like floods and fires and then showing their agents walking about consoling people. The voiceover usually assures consumers that the companies will always be there for them.

The simple truth is that your brand will endure if you can get away from the purely rational side of people’s brains and find your way into the emotional side. Try to enhance the emotional appeal of your brand with every marketing campaign you undertake.

Monitor Your Brand

As you establish and grow your brand, you will have to watch it carefully. You don’t want to have your competitors infringe upon or take over essential elements of your brand. Here’s how to prevent it.

Review Your Materials

All the promotional materials for your business should have the same look, feel, and message. If you have materials that don’t match, you are sending a mixed signal on several levels that will confuse customers.

Consider a wordy green poster and a sparsely written blue pamphlet. Those two don’t send a great message about your brand. So make sure there is a sameness to the style of all the material, and that it matches your business as well.

Review Company Culture

Employees become part of your message if you have them. If you run a healthy food chain, you’ll want employees with a lifestyle that exudes good health. If you run an accounting firm, you are likely going to want employees who exude a sense of responsibility.

You have to keep this in mind while you hire as well as when you are setting up the office environment. Ask yourself what kind of office—from benefit policies to working conditions—will attract and keep the employees you want.

The Review Process

These are some simple steps to follow when building a brand:

1. Test out new ways to market and brand your product or service
2. Review what went right and how you can improve
3. Enhance the image you already have
4. Repeat the first three steps until they work

What a Brand Means for Investors

It isn’t easy to put a dollar figure to the value of a brand. For companies like Coca-Cola (KO) and Apple (AAPL), the time and effort they put into branding has a palpable impact on their bottom line and creates an economic moat around them.

Consumers have an easier time evaluating brands than investors. By looking at a company’s products, seeing how their displays are set up, and keeping your eyes out at the supermarket for products that are attracting attention, you may spot new companies with strong potential brands before they reach the valuations that Coke and Apple demand.

The Bottom Line

Good brands take time to develop. But, you won’t go from being a corner store cobbler to overthrowing Nike in one year. You have to be patient, refocus your campaigns, and improve the quality of the product or service you are trying to brand. If you’re an investor, look for companies that spend time and money on effective branding. These companies have the potential to pay off in the future.